Scenario
Across a 10-site PBSA portfolio, The Utopi Platform flagged a recurring profile: Rooms consuming more energy than comparable peers, without the indoor temperatures to justify it. On paper it looked like a faulty heating system or a control fault. Site teams investigated room by room to understand what was really happening at a granular level.
Resolution
In 20 rooms across two sites, residents had simply left the windows open while the heating was running. The high-temperature flag wasn’t the result of overheating; it was the result of the heating chasing a thermostat that could never be satisfied, because warm air was flowing straight out of the window. It’s the kind of waste that’s invisible without granular, room-level visibility. The valuable thing about catching it through data isn’t enforcement; it’s the chance to turn what looks like a control fault into a teachable moment. Operators can have a specific, evidence-led conversation with the residents and sites where overconsumption is occuring.
The Data
20 rooms identified as heating with windows open
80% of the open-window finding concentrated at just 2 of the 10 sites
Rooms originally flagged for high temperature; the root cause was only confirmed through site inspection